• SYSTEM REQUIREMENTS
    • Q: What do I need to view this site?
      • A:
        Your computer must meet the following requirements to successfully view this site:
        • Operating System Requirements
          • Microsoft Windows XP (SP1, SP2), 2000, 98 (SE) OR Macintosh OSX
        • Browser Requirements
          • For PC users we recommend the latest version of: Internet Explorer, FireFox, Mozilla OR Netscape
          • For Mac users we recommend the latest version of: Safari, FireFox OR Mozilla
        • Media Player Requirements
          • At least Macromedia Flash 8.0+ or Macromedia Flash 9.0.18.0 if you want full screen capability
    • Q: Where can I get free upgrades to meet this site's system requirements?
      • A:
        [Note that some company networks prevent individual upgrades on computers. If you receive an error message that says you do not have permission to upgrade, contact your network administrator.]
        • Free upgrades for Internet Explorer are available here.
        • Free upgrades for Firefox are available here.
        • Free upgrades for Flash are available here.
        • To receive current system updates as recommended by Windows, click here.
  • TECHNICAL SUPPORT
    • Q: I receive an error message when trying to view this site.
      • A:
        If you receive an error message from our site, visit our system requirements section for free upgrades and downloads.

        If you have already verified that you meet our system requirements and you continue to receive an error message, contact us here.
    • Q: I can enter the site, but the videos do not play.
      • A:
        If you see a 'loading' message, black screen, or can only view advertisements, we recommend the following steps:

        Some company firewalls prevent streaming content from displaying. If you are unable to view streaming content on any site from your computer, we recommend you contact your network administrator.

        If you are still unable to view the video, we recommend you disable ad-blocking settings in your personal firewall, browser, or ad-blocking software to determine if this allows the video to play.

        If you continue to have difficulty, contact us         here. Please include any specific error messages you receive.
    • Q: I can see the video, but I cannot hear audio.
      • A:
        Verify that your system volume and/or speakers are not muted or turned to a very low setting.

        Verify that there are no other streaming applications running on your computer.         If the previous suggestions did not improve performance, contact us here.
    • Q: I can hear audio, but I cannot see the video.
      • A:
        Verify that there are no other streaming applications running on your computer.
        If the previous suggestions did not improve performance, contact us here.
    • Q: I can see the advertisements, but not the videos.
      • A:
        Recommendations for fixing this issue are addressed in I can enter the site, but the videos do not play.
    • Q: How do I use Video Bookmarks .
      • A:
        Bookmarks provide a convenient means to quickly access your favorite web content. You can bookmark the current site, video channel, or video story. Video Bookmarks are accessed by clicking on the Bookmark command located near the video player controls.

        Links to the the current site, video channel, or video story are displayed in a pop-up Bookmarks window so that they can be easily added to your web browser Bookmarks menu. To bookmark a link, place your mouse pointer over the link and click on it using the secondary mouse button. This is typically the right-most mouse button, and is referred to as "Right-Clicking". Right-clicking on a link causes a pop-up menu to appear which will present you with options for adding the link to your Bookmarks menu. Macintosh users should press and hold the Control key when clicking on a link in order to display the pop-up menu.

        Note: Microsoft's Internet Explorer browser refers to Bookmarks as Favorites.

        It is possible for a video channel or video story to expire from a site after it has been bookmarked. If you try to access an expired channel or story, you will automatically be redirected to the next available video channel or story.

        Please refer to the documentation or Help system provided with your web browser for additional instructions on how to use and organize your Bookmarks or Favorites menu.
  • FEEDBACK FORM